How can we help?
Changing My Flights
Can I cancel my trip and get a full refund within 24 hours after purchase?
How much does it cost to upgrade to business class?
How long does it take to be refunded?
How much does it cost to change my flights?
If I cancel my flight(s), can I be refunded?
I want to skip a flight on my itinerary, can I get a refund for the leg I’m not taking?
What happens if an airline changes or cancels one of my flights? Will you help me?
I heard my flight might be cancelled due to a natural disaster/instability/unrest/strike/ Can I be re-booked in advance?
Before I Travel
Will you book my seats or should I do it?
Will you mail me my paper tickets?
Do I have all of the paperwork I need to travel? I have questions about visas, vaccinations, and any other paperwork I might need.
How and when can I check in online?
How can I access my booking online?
Can you help me with seat assignments for my flight?
How will I know if my bag will be checked through?
Where can I find information about my checked baggage allowance and carry on bags?
What does 1PC baggage mean?
I plan to travel with sports equipment/mobility assistance/pets/special medications/children's equipment - how do I add this to my reservation?
Why can't I get an itemized invoice for my flights?
How can I contact AirTreks if I have an emergency?
If I’m denied boarding, what can I do?
I'm at the airport, they just canceled my flight - what do I do?
What happens if I miss my connection?
What's the difference between reissue and revalidation?
Important to know if traveling to Argentina, Turkey, and South Africa
I realized the name on the passport doesn’t match the name on the tickets.
The airline lost my bag, can you help me?
Do you give advice on visas and travel documents?
Can I accrue mileage for my flights?
What do I do if I need help when AirTreks is closed?
Changing flight dates and times
Know before you go: Visas
Know before you go: Argentina, Turkey, and South Africa
Frequent flyer programs
As your departure approaches, verify your flight details
Customer Support Contact