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How can we help?
Coronavirus Changes
#1: Coronavirus: Start Here
#2: I inquired about a change or canceling my trip. When can I expect to get a response with my options?
#3: If I bought travel insurance, what can I expect from coronavirus changes?
#4: What are my options to change or cancel my trip?
#5: Why aren’t the airlines allowing for refunds or free changes for everyone?
#6: Why is it taking so long for me to get my refund?
#7: Quality resources about the COVID-19:
Before I Travel
Will you book my seats or should I do it?
Will you mail me my paper tickets?
Do I have all of the paperwork I need to travel? I have questions about visas, vaccinations, and any other paperwork I might need.
How and when can I check in online?
How can I access my booking online?
Can you help me with seat assignments for my flight?
How will I know if my bag will be checked through?
Where can I find information about my checked baggage allowance and carry on bags?
What does 1PC baggage mean?
Special Requests
I plan to travel with sports equipment/mobility assistance/pets/special medications/children's equipment - how do I add this to my reservation?
Why can't I get an itemized invoice for my flights?
Airport Emergencies
How can I contact AirTreks if I have an emergency?
If I’m denied boarding, what can I do?
I'm at the airport, they just canceled my flight - what do I do?
What happens if I miss my connection?
Other FAQ
What's the difference between reissue and revalidation?
Important to know if traveling to Argentina, Turkey, and South Africa
I realized the name on the passport doesn’t match the name on the tickets.
The airline lost my bag, can you help me?
Do you give advice on visas and travel documents?
Can I accrue mileage for my flights?
Important Information
Airline Refunds
What do I do if I need help?
Missing flights
Changing flight dates and times
Emergencies
Know before you go: Visas
Know before you go: Argentina, Turkey, and South Africa
Frequent flyer programs
As your departure approaches, verify your flight details
Contact
Customer Support Contact