How can we help?

  • Coronavirus Changes
    • #1: Covid-19 2020 Travel: Start Here
    • #2: Why aren’t the airlines allowing for refunds or free changes for everyone?
    • #3: I inquired about a change or canceling my trip. When can I expect to get a response with my options?
    • #4: If I bought travel insurance, what can I expect from coronavirus changes?
    • #5: What are my options to change or cancel my trip?
    • #6: Why is it taking so long for me to get my refund?
    • #7: COVID-19 and International Travel
  • Other FAQ
    • Customer Support Contact
    • What's the difference between reissue and revalidation?
    • Why can't I get an itemized invoice for my flights?
    • How can I access my booking?
    • What do I do if I need help?
    • How can I contact AirTreks?
  • Rebooking FAQ 2021
    • How does rebooking work?
    • When can I rebook?
    • Can I rebook with the airlines?
    • Can another person use my credit?
    • Can I change my routing?
    • Are there travel restrictions?
    • What happens if I can't travel?
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