#6: Why is it taking so long for me to get my refund?
The volume at AirTreks of requests for changes and cancellations are high right now. We have moved all of our staff to support to help you.
Many of these changes and cancellations are exceptions to the airlines normal rules that require manual human work and can’t be automated.
Our Covid wait times for you to receive your refund, if available is between 4 to 6+months.
We are working on processing them as quickly as possible so that we can get the refund you are eligible for to you.
We appreciate your patience with us as we work on your behalf.