#2: Why aren’t the airlines allowing for refunds or free changes for everyone?

The airlines are trying to manage their risk and cost.

The status of global airlines is changing daily.

The amounts we are offering are the amounts we have available.

We see, hear, and understand you that it might not feel good if the amount you can get back is not the amount you originally paid.

We are doing our best to recover as much as possible from your original tickets. You can keep credit available for you to use in the future if you are unsatisfied with the amount we are able to recover in cash.