What do I do if I need help when AirTreks is closed?
Your best and fastest source for immediate customer service assistance outside of AirTreks customer service hours is to contact the airline directly. If needed, you can also contact AirTreks Customer Service to leave an after-hours voicemail message. We don’t have 24/7 staffing but we check our voicemail at least once every 8 hours even when our office is closed. Emailing is also a good way to reach us outside of office hours. We check firstname.lastname@example.org on weekends and holidays.
You can find a comprehensive list of international and domestic airline phone numbers and by going to the following site: AirlineContact.info
If you have an emergency and you’ve purchased travel insurance, review your policy and contact the insurance company directly. They may be able to assist.