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How long does it take to be refunded?

The refund process varies based on the airline you’re flying with. It can take several weeks, and in some cases, up to 3 months, for us to receive the funds from airlines. As soon as we receive your refund from the airline, our accounts team will contact you to set up the final details for your refund.

For specific questions on your refund, text us at: +1-415-877-7100 or send us an email at: