If you miss a flight, or you need to make a last-minute change to your tickets, the best resource to get your trip back on track is the airline staff at the airport. They can check to see what’s available and re-book you if required.

This may involve some waiting around, so use that time to let us know what’s going on and we’ll do what we can to assist. For urgent queries, call our priority line at +1-415-977-7171 or email us at: customercare@airtreks.com with the word URGENT in the subject line.

If you’ve got travel insurance, it’s also a good idea to contact their customer service department to see if they can help.