If you are promised a refund, get it in writing on airline letterhead, with a legible signature from an airline “station manager”. Airline staff members often are unfamiliar with the rules of discounted tickets, and often mistakenly advise travelers that tickets will be refundable, when they are not. Never assume that tickets are refundable. Most tickets we sell are NOT refundable.
If your tickets are refundable, you must cancel your reservations before your scheduled flight to qualify for any refund. If you fail to cancel your reservations and “no-show” for a flight, you usually forfeit any possibility of even a partial refund. AirTreks will refund to you any amount we receive back from the airlines or our suppliers, less our refund processing fee of 30% of the amount received or $50 USD per ticket, whichever is greater.